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Introduction:
This case study delves into the design process of a government project aimed at creating a user-friendly portal for individuals to sign up, complete their profiles, and apply for various opportunities based on specific criteria. The project prioritizes a mobile-first approach, catering to a younger demographic, and adheres to 508 compliance and ADA standards.
Objective:
The primary objective was to design a seamless portal that enables users to intuitively navigate through signing up, completing profiles, and applying for opportunities while ensuring accessibility compliance.
Research and Analysis:
Understanding the user demographics and the legacy system provided crucial insights into user expectations and functionalities required. A thorough analysis of the existing system revealed areas for improvement, particularly in simplifying the profile completion process and enhancing navigation.
Design Process:
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Sign Up/Login Screens:
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Mobile-first design approach implemented for seamless user experience.
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Emphasis on intuitive sign-up and login process to minimize friction.
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Mobile screens designed in tandem with web screens for consistency.
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Dashboard Design:
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Initial profile completion required for new users before accessing dashboard features.
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Dashboard features UI cards displaying upcoming tasks, application statuses, and matched opportunities.
Design Process:
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Sign Up/Login Screens:
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Mobile-first design approach implemented for seamless user experience.
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Emphasis on intuitive sign-up and login process to minimize friction.
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Mobile screens designed in tandem with web screens for consistency.
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Profile Completion Section:
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Horizontal navigation system initially considered but later switched to a vertical layout for desktop users.
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Intuitive design strategies incorporated to minimize user overwhelm.
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Inspiration drawn from Apple's checkout screen to implement expandable sections for adding references, maintaining a minimalist design.
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Search Functionality:
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Signed-in search includes "My Matches" feature, enhancing user experience.
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Tooltips added for each icon to aid user understanding.
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Signed-in and unsigned search functionalities differentiated.
Mapping Feature:
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Implemented to help users locate opportunities based on proximity.
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Visual representation aids in understanding the distance of opportunities from the user's location.
Design System and Accessibility:
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Material UI utilized for consistent design and development.
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Color scheme aligned closely with the legacy system, ensuring familiarity.
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Regular evaluation of color palette for accessibility compliance using 508 Compliance checker plugin.
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Adherence to 508 compliance and ADA standards throughout the design process.
Conclusion:
The government opportunity portal project aimed to streamline the user experience by prioritizing mobile-first design, intuitive navigation, and accessibility compliance. By leveraging user research, iterative design processes, and adherence to standards, the portal ensures a user-friendly interface for individuals to explore and apply for opportunities effectively. Consistency in design and accessibility standards play pivotal roles in maintaining user engagement and satisfaction.
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