Senior UX Designer at UPS. Operational tools, AI interfaces, and the unglamorous work of making complex systems actually usable.
Research-driven product design for a company that doubled its headcount remotely and lost the informal connections that make work feel human. 33 interviews, 7 archetypes, one virtual watercooler.
A guided international shipping workflow that helps customers move from a product description to classification, compliance review, and an estimate of duties and taxes.
An agentic MLOps platform where a conversational AI orchestrates the whole model lifecycle — training, deployment, and drift monitoring. Designed and built end-to-end using Cursor and agentic workflows.
A 508-compliant portal for a government agency — mobile-first, designed for younger applicants, with ADA accessibility threaded through every decision rather than bolted on at the end.
Operational tools, complex workflows, and the dashboards that run them, built for daily, expert users.
Emerging interfaces for LLMs, copilots, and agentic systems. Designing trust, control, and clarity.
Generative and evaluative research, usability testing, and translating insight into design direction.
Scalable components, tokens, and patterns, accessible by default, governed for the long run.
I design tools people rely on every day, at the seam between data, decisions, and the humans doing the work. The fastest path to good design is talking to the people who'll actually use it.
Open to senior IC roles, contracts, and select speaking or mentorship engagements.
